How it works
A recovery process you can follow from placement to closure
Every file passes through the same documented stages. You know what has been done, what happens next, and what decisions require your authority.
The recovery journey
Structured progression, not open-ended pursuit
Recovery activity that lacks structure produces inconsistent results and an indefensible record. Our process defines what happens at each stage, what triggers movement to the next, and where your written authority is required before we proceed.
Most matters resolve within the first three stages. Investigation and legal coordination are engaged only where the circumstances of the file justify them.
Documented
Each stage produces a record — assessment notes, agreed strategy, contact logs, outcome reports.
Communicated
Named case handler, agreed reporting cadence and immediate notification of material developments.
Authorised
Escalation, settlement latitude and legal steps proceed only within the authority you grant.
Measured
Contact rates, promises kept, recovered value and ageing movement tracked throughout.
Step by step
The seven stages of the UDRA recovery process
From confidential assessment through to reconciliation and closure reporting.
- 01
Case Review & Assessment
We review your documentation, verify the debtor position and assess the realistic prospects of recovery before any activity begins. You receive an honest view, including where we believe a balance is unlikely to be recoverable.
- 02
Recovery Strategy Development
A tailored strategy is agreed with you covering approach, tone, timelines, settlement latitude and the thresholds at which the matter would escalate.
- 03
Debtor Engagement & Communication
Structured, professional contact commences through documented written and verbal channels, within permitted hours and frequencies, with every interaction recorded.
- 04
Investigation & Verification
Where a debtor is uncontactable or circumstances are unclear, lawful tracing and asset verification establish the current position before further cost is committed.
- 05
Negotiation & Resolution
We pursue payment in full, or negotiate a structured settlement or instalment arrangement where that produces the better net outcome for you.
- 06
Escalation & Legal Coordination
If amicable recovery is properly exhausted and the balance justifies it, we prepare the evidential file and coordinate qualified counsel in the relevant jurisdiction, with your written authority.
- 07
Recovery Completion & Reporting
Recovered funds are reconciled and remitted on the agreed cycle, and you receive a closure report setting out the outcome and the actions taken.
Client communication
Transparent throughout, not only at the end
You should never have to ask what is happening on your file. Reporting is scheduled, material developments are notified immediately, and the underlying contact history is available to you at any time.
- Named case handler and single point of contact
- Agreed reporting intervals, typically fortnightly at case level
- Immediate escalation of disputes, complaints and material developments
- Full contact history retrievable on request
- Reconciliation of recovered funds through to remittance
- Closure report setting out outcome, actions taken and remaining options
Getting started
What we need from you to open a case
Placement is straightforward. Most files are reviewed within 24 hours of receiving documentation.
Step one
Send the documentation
The contract or agreement, invoices or statements of account, debtor contact details and any correspondence relating to the balance.
Step two
Receive our assessment
We confirm whether we can act, the approach we recommend, the indicative timeline and the commercial terms.
Step three
Authorise and begin
On written authority, recovery activity commences — typically within one to two working days.
Schedule a consultation
Start a case or request an assessment
Send us the file and we will tell you honestly whether, and how, the balance can be recovered.