Service
Debt Collection Call Center Services
A trained, monitored and fully documented contact operation acting as an extension of your credit function.
Service overview
What this service covers
UDRA operates a dedicated collections contact centre staffed by trained recovery agents working to agreed scripts, contact policies and quality standards. The operation can act as first-party support in your name or as third-party recovery under the UDRA mandate.
Who this service is for
- Lenders needing early-stage arrears capacity
- Businesses without an internal collections function
- Organisations facing seasonal or campaign-driven volume peaks
- Clients requiring multilingual debtor engagement
Key challenges addressed
The problems this service is built to resolve
Insufficient internal calling capacity
Arrears grow when accounts are not contacted early and consistently.
Inconsistent conversation quality
Untrained or unmonitored calling creates conduct and reputational risk.
No reliable record of what was said
Disputes are difficult to resolve without complete call and contact history.
Volume peaks that internal teams cannot absorb
Fixed headcount cannot flex with portfolio movements.
Our approach
How UDRA delivers this service
Each stage is documented, and no stage proceeds beyond the authority you have granted.
- 01
Onboarding and scripting
Scripts, tone, permitted offers and escalation rules are agreed and approved by you.
- 02
Agent training
Agents are briefed on your products, policies and conduct expectations before going live.
- 03
Live campaigns
Contact is executed within permitted windows, with outcomes captured against every account.
- 04
Quality assurance
Calls are monitored and scored, with coaching and corrective action documented.
Key benefits
What you gain
- Rapid capacity without internal recruitment
- Recorded and auditable debtor interactions
- Consistent, policy-governed conversations
- Multilingual coverage
- Transparent activity and outcome reporting
Compliance & ethical considerations
Calling operates within permitted contact hours and frequency limits, with call recording, quality scoring and complaint escalation built into standard procedure.
Related services
Capabilities often combined with this one
Commercial Debt Recovery
Business-to-business recovery handled with commercial judgement, protecting the trading relationship wherever it can be preserved.
Service details
Retail & Consumer Debt Collection
High-volume consumer receivables managed with respectful, compliant communication and rigorous record-keeping.
Service details
Skip Tracing & Asset Verification
Locating uncontactable debtors and verifying recoverable assets so recovery effort is directed where it can succeed.
Service detailsSchedule a consultation
Talk to a specialist about debt collection call center services
A senior specialist will review your position confidentially and set out realistic options, timelines and expected costs.