Service
Portfolio Management & Recovery Outsourcing
End-to-end management of receivables portfolios, from segmentation and treatment design to reporting and remittance.
Service overview
What this service covers
For institutions that prefer to outsource the recovery function entirely, UDRA takes operational ownership of the portfolio: segmentation, treatment design, execution, reconciliation and reporting, governed by service levels agreed with you.
Who this service is for
- Banks and lenders outsourcing arrears management
- Organisations reducing internal collections cost
- Portfolio acquirers requiring a servicing partner
- Businesses consolidating multiple recovery vendors
Key challenges addressed
The problems this service is built to resolve
High fixed cost of an internal function
Headcount, systems and training absorb capital better deployed elsewhere.
Inconsistent results across vendors
Fragmented placement makes performance difficult to compare or manage.
Limited management information
Decisions suffer without reliable portfolio-level data.
Reconciliation and remittance complexity
Payments arriving through several channels must be accurately allocated.
Our approach
How UDRA delivers this service
Each stage is documented, and no stage proceeds beyond the authority you have granted.
- 01
Portfolio onboarding
Data is ingested, cleansed, validated and mapped to treatment paths.
- 02
Treatment design
Segment-level strategies are built around balance, age, risk and contactability.
- 03
Managed execution
Recovery activity runs to agreed service levels with continuous performance review.
- 04
Reconciliation and remittance
Collections are reconciled, reported and remitted on the agreed cycle.
Key benefits
What you gain
- Predictable, performance-linked cost base
- Portfolio-level management information
- Scalable capacity as volumes move
- Single accountable servicing partner
- Clean reconciliation and audit trail
Compliance & ethical considerations
Outsourced servicing operates under documented service levels, data protection controls and audit rights exercisable by the client at any time.
Related services
Capabilities often combined with this one
Commercial Debt Recovery
Business-to-business recovery handled with commercial judgement, protecting the trading relationship wherever it can be preserved.
Service details
Retail & Consumer Debt Collection
High-volume consumer receivables managed with respectful, compliant communication and rigorous record-keeping.
Service details
Skip Tracing & Asset Verification
Locating uncontactable debtors and verifying recoverable assets so recovery effort is directed where it can succeed.
Service detailsSchedule a consultation
Talk to a specialist about portfolio management & recovery outsourcing
A senior specialist will review your position confidentially and set out realistic options, timelines and expected costs.