Our services
Recovery capabilities matched to the balance in front of you
A single disputed commercial invoice and a portfolio of fifty thousand consumer accounts require entirely different handling. UDRA maintains distinct capabilities for each, and combines them where a mandate demands it.
Our capabilities
End-to-end receivables recovery under one accountable partner
Our services span the full lifecycle of a distressed receivable: assessment, contact, investigation, negotiation, legal coordination, remittance and reporting. Clients engage individual services or place the entire recovery function with us.
Whichever route you choose, the operating standards are the same — verified documentation, approved engagement, recorded contact and transparent reporting.
- No recovery, no fee on eligible placements
- Named case handler and single point of contact
- Agreed escalation thresholds before activity begins
- Full audit trail available on request
Service categories
Complete service portfolio
Select a service for full detail on who it serves, the challenges it addresses and how UDRA delivers it.
01Commercial Debt Recovery
Business-to-business recovery handled with commercial judgement, protecting the trading relationship wherever it can be preserved.
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02Retail & Consumer Debt Collection
High-volume consumer receivables managed with respectful, compliant communication and rigorous record-keeping.
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03Skip Tracing & Asset Verification
Locating uncontactable debtors and verifying recoverable assets so recovery effort is directed where it can succeed.
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04Debt Collection Call Center Services
A trained, monitored and fully documented contact operation acting as an extension of your credit function.
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05Legal Recovery Support & Coordination
Structured coordination with qualified legal counsel when amicable recovery has been properly exhausted.
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06International Debt Recovery
Cross-border recovery coordinated through local professionals who understand the jurisdiction and the language.
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07Portfolio Management & Recovery Outsourcing
End-to-end management of receivables portfolios, from segmentation and treatment design to reporting and remittance.
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08Recovery Consulting & Strategy
Advisory work that strengthens credit policy, collections structure and recovery performance before debt becomes distressed.
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09Litigation
Court-based recovery of contested and high-value balances, managed end to end with instructed counsel.
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10Alternative Dispute Resolution
Mediation, conciliation and arbitration support that resolves disputed balances without the cost of full litigation.
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11Legal & Fiduciary Services
Coordinated legal support and fiduciary handling of recovered funds, with full segregation and reconciliation.
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12Litigation Funding
Funded recovery actions that remove upfront legal cost, with returns aligned to the outcome achieved.
Service detailsWhy outsource
The case for placing recovery with a specialist
Internal credit control is designed to manage current accounts, not to work distressed balances at scale.
Cost aligned to outcome
Performance-linked commission replaces the fixed cost of internal headcount, systems and training.
Capacity that flexes
Volume peaks and portfolio movements are absorbed without recruitment or restructuring.
Conduct risk contained
Monitored, scripted and recorded engagement reduces complaint and regulatory exposure.
Internal focus preserved
Finance and commercial teams return to current trading rather than chasing aged balances.
Escalation done properly
Evidential files are prepared correctly, so legal steps are taken only when they are warranted.
Better decisions on the book
Portfolio-level reporting clarifies what to pursue, what to settle and what to write off.
Ethical & compliant delivery
The same standards across every service
Compliance is not a separate service line. It governs how each of our capabilities is delivered, from a single commercial demand letter to a fully outsourced consumer portfolio.
- Balances and documentation verified before contact
- Client-approved scripts, tone and settlement latitude
- Contact within permitted hours, channels and frequencies
- Recorded interactions with quality monitoring and coaching
- Documented dispute, complaint and vulnerability procedures
Tailored to your organisation
How a mandate is shaped
Portfolio review
We examine balance sizes, ageing, sector, contactability and documentation quality.
Treatment design
Segments are assigned to contact, tracing, negotiation or legal paths accordingly.
Governance agreement
Reporting cadence, escalation thresholds, service levels and audit rights are documented.
Performance review
Results are reviewed against baseline and treatment paths adjusted as evidence accumulates.
Schedule a consultation
Not sure which service fits your situation?
Describe the balances you are carrying and we will recommend the appropriate approach — including telling you where recovery is unlikely to be economic.